Privacy Policy

1. Introduction

WEBETERNITY LLP ("we," "us," or "our") operates the website https://web-eternity.com and provides web development, digital solutions, and technology consulting services (collectively, the "Services"). We respect your privacy and are committed to protecting your personal data.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, and other registration details
• Business Information: Company name, job title, business address
• Payment Information: Credit card details, billing address, transaction history
• Communication Data: Messages, feedback, survey responses, and correspondence with us
• Profile Information: Preferences, interests, and other information you provide

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
• Location Data: Approximate geographic location based on IP address
• Technical Data: Screen resolution, time zone settings, browser plugins
• Analytics Data: How you interact with our Services, features used, and performance metrics

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Services
• Improve user experience and website functionality
• Deliver personalized content and advertisements
• Analyze trends and gather demographic information

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Delivery and Management

• Providing, operating, and maintaining our Services
• Processing transactions and sending related information
• Managing your account and registration
• Delivering customer support and responding to inquiries
• Sending administrative information, updates, and notices

3.2 Communication and Marketing

• Sending promotional materials, newsletters, and special offers
• Conducting surveys and gathering feedback
• Informing you about new features, products, or services
• Personalizing your experience with our Services

3.3 Business Operations

• Analyzing usage patterns and trends to improve our Services
• Developing new products, services, and features
• Monitoring and analyzing the effectiveness of our marketing campaigns
• Detecting, preventing, and addressing technical issues
• Ensuring security and preventing fraud or illegal activities

3.4 Legal Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our rights, privacy, safety, or property
• Enforcing our terms and conditions
• Resolving disputes and investigating complaints

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers and Partners

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Cloud hosting and data storage providers
• Email and communication service providers
• Analytics and marketing platforms
• Customer relationship management (CRM) systems
• Technical support and IT service providers

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Complying with court orders, subpoenas, or legal processes
• Responding to government or regulatory requests
• Protecting our legal rights and interests
• Investigating potential violations of our policies
• Preventing fraud, security breaches, or illegal activities

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS
• Access Controls: Limited access to personal data on a need-to-know basis
• Authentication: Multi-factor authentication for sensitive systems
• Monitoring: Regular security audits and vulnerability assessments
• Employee Training: Staff training on data protection and security practices
• Incident Response: Procedures for detecting and responding to security breaches

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The retention period depends on several factors, including:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal, regulatory, tax, or accounting requirements
• Our legitimate business interests
• The potential risk of harm from unauthorized use or disclosure

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

You have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access, review, and update your personal information. You can do this by logging into your account or contacting us directly.

7.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business interests.

7.4 Opt-Out of Marketing

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our emails
• Adjusting your account notification preferences
• Contacting us directly with your request

7.5 Cookie Preferences

You can manage your cookie preferences through your browser settings or our cookie consent tool.

7.6 Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

We ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Compliance with applicable data protection frameworks
• Organizational and technical security measures

9. Children's Privacy

Our Services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by WebEternity. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you access through our Services. This Privacy Policy applies only to information collected by WebEternity.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to Access: Obtain confirmation of whether we process your personal data
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Restrict processing of your personal data
• Right to Data Portability: Receive your personal data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated Privacy Policy on this page
• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our Services
• Obtain your consent where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy.